• Can I order directly through Iris?

We don’t accept direct orders, instead we ask that you reach out to one of these fine shops for order inquiries: Iris Dealer Directory

• How do I access the truss rod and what do I need to make an adjustment?

Each Iris is built with a Dual-Action truss rod that can be accessed above the bolts on the neck block. You’ll need a 4mm wrench, we recommend one like this with a 5-3/4” reach.

• CAN I GET A GIG BAG INSTEAD OF A HARDSHELL CASE WHEN ORDERING AN IRIS GUITAR?

  Gig bags are not offered at this time as a case option for an Iris guitar. All Iris orders will come with a free TKL Hardshell case. To learn more about case upgrade options and pricing, send us an email!

• WHAT SIZE BRIDGE PINS ARE INSTALLED ON MY IRIS GUITAR?

  The standard bridge pins installed on Iris Guitars are off-white plastic pins with a 3 degree taper, .202” shaft diameter under the collar and a 0.070" (1.78mm) string slot. During our Set-Up process, each pin is individually fit by hand, so if swapping out the original set with new pins please keep this in mind as other sets might fit differently due to variants in manufacturing.

• Where do I install the strap button?

Measure 1” from edge of the body and 1” from top of the fretboard. Pre-drill the hole and screw in the strap button (we suggest chamfering the lacquer before and after drilling to prevent the finish from lifting). Same instructions would apply to a left handed guitar, just on the opposite side.